Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number
• Project Information: Project details, budget range, timeline, features needed
• Communication Records: Messages, inquiries, and correspondence
• Payment Information: Billing details processed through Stripe (we do not store credit card information)
• Scheduling Information: Meeting preferences and availability for Calendly scheduling

1.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device information, pages visited
• Usage Data: Time spent on site, click patterns, referral sources
• Technical Data: Operating system, screen resolution, language preferences

1.3 Sensitive Personal Information

We do not knowingly collect sensitive personal information such as Social Security numbers, precise geolocation data, racial or ethnic origin, religious beliefs, genetic data, biometric identifiers, health information, or sexual orientation data.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Service Delivery: Respond to inquiries, provide quotes, deliver website development services
• Communication: Send project updates, respond to support requests, schedule meetings
• Payment Processing: Process payments through Stripe for our services
• Business Operations: Improve our services, analyze website performance, prevent fraud
• Legal Compliance: Meet regulatory requirements and respond to legal requests
• Marketing: Send relevant service updates (with your consent)

3. Information Sharing and Disclosure

3.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

3.2 Third-Party Service Providers

We may share your information with trusted service providers who assist us in operating our business:

• Netlify: Website hosting and form processing
• Stripe: Payment processing and fraud prevention
• Calendly: Meeting scheduling and calendar management
• Google Workspace: Email services and business communications
• Analytics Providers: Website performance and user behavior analysis

3.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4. Data Retention

We retain your personal information for the following periods:

• Contact Form Submissions: 3 years from last contact
• Project Records: 7 years for completed projects (legal and tax requirements)
• Payment Records: 7 years (legal requirement)
• Marketing Communications: Until you opt out or request deletion
• Website Analytics: 26 months (Google Analytics default)

We will delete or anonymize your information when it is no longer needed for the purposes described in this policy.

5. Your Privacy Rights

5.1 California Consumer Rights (CCPA)

If you are a California resident, you have the following rights:

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

5.2 General Privacy Rights

• Access your personal information
• Correct inaccurate information
• Delete your information
• Withdraw consent for processing
• Data portability (receive a copy of your data)
• Object to processing based on legitimate interests

5.3 How to Exercise Your Rights

To exercise your privacy rights, contact us at support@self-labs.io or call us at our toll-free number. We will respond to your request within 30 days (45 days for complex requests).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure hosting through Netlify
• PCI DSS compliant payment processing through Stripe
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: