Effective Date: October 26, 2025
Last Updated: October 26, 2025
These Terms and Conditions ("Terms") govern your use of Self Labs' website design and development services. By engaging our services or using our website, you agree to be bound by these Terms.
By accessing or using Self Labs services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.
These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Self Labs ("Company," "we," "us," or "our"). Your continued use of our services constitutes acceptance of these Terms.
Self Labs provides website design, development, and maintenance services. We offer both one-time website builds ($300-$2,500+) and monthly maintenance retainer packages ($50-$200/month).
Payment is required according to the terms specified in your project agreement. For one-time builds, a deposit may be required before work begins. Monthly retainer fees are billed at the beginning of each month. All payments are non-refundable once work has commenced.
Upon full payment for one-time website builds, you own the code and all deliverables. Self Labs retains the right to showcase the work in our portfolio unless otherwise agreed in writing.
The design gallery displayed on our website is provided for inspiration purposes only. The images showcased are examples of various design styles and approaches, and do not necessarily represent work created by Self Labs. These designs are used solely to demonstrate different aesthetic possibilities and to inspire potential clients. Self Labs does not claim ownership or authorship of all designs displayed in the inspiration gallery.
Monthly maintenance services are provided on a subscription basis and can be cancelled with 30 days notice. Maintenance includes updates, backups, and minor content changes as specified in your plan.
Clients are responsible for providing necessary content, feedback, and approvals in a timely manner. Delays caused by client unavailability may result in extended project timelines.
Self Labs shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the specific service.
At Self Labs, we're committed to your complete satisfaction. We stand behind the quality of our work and offer the following guarantee on all services:
We believe in doing the job right. Every project includes multiple revision rounds and client approval at key milestones. We won't consider a project complete until you're happy with the result.
Refunds are available under the following conditions:
Before requesting a refund, we encourage you to work with us through our revision process:
In cases where a full refund may not be applicable, we may offer:
To request a refund, please email support@self-labs.io with your order number and detailed explanation. We'll review your request within 2 business days and work with you to find a fair resolution. Approved refunds are processed within 5-10 business days.
First-Time Clients: If you're working with us for the first time and aren't satisfied with our work after the first design milestone, we'll either revise until you're happy or provide a full refund—no questions asked. Your satisfaction is our priority.
This refund policy applies to services purchased directly from Self Labs. For purchases made through third-party platforms (including ChatGPT Instant Checkout), the platform's refund policies may also apply.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.
You retain all rights to content, materials, and intellectual property you provide to us ("Client Content"). You grant us a limited, non-exclusive license to use Client Content solely for the purpose of providing our services.
Upon full payment, you own the final deliverables including custom code, designs, and content created specifically for your project. We retain rights to our proprietary tools, methodologies, and pre-existing intellectual property.
We retain the right to showcase completed work in our portfolio, case studies, and marketing materials unless otherwise agreed in writing. We will not use confidential or proprietary client information in our marketing.
Project scope is defined in written proposals or agreements. Changes to scope may result in additional charges and timeline adjustments. All scope changes must be approved in writing by both parties.
Project timelines are estimates based on client responsiveness and scope. Delays caused by client unavailability or late feedback may extend project completion dates. We will communicate any timeline changes promptly.
All payments are processed securely through Stripe. We accept major credit cards and digital payment methods. Payment information is encrypted and processed according to PCI DSS standards.
Payments are due within 15 days of invoice date. Late payments may incur a 1.5% monthly service charge. We reserve the right to suspend services for accounts with payments overdue by 30 days or more.
We understand that your business information is confidential. We agree to:
This confidentiality obligation survives termination of our services and continues indefinitely.
We warrant that our services will be performed in a professional manner consistent with industry standards. We do not guarantee specific results or outcomes beyond our control.
We are not responsible for the performance, availability, or security of third-party services including hosting providers, payment processors, or external APIs. We will assist with issues but cannot guarantee third-party service uptime or functionality.
Web technologies evolve rapidly. We cannot guarantee that websites will remain compatible with future browser versions or technology changes. Ongoing maintenance may be required to maintain compatibility.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELF LABS SHALL NOT BE LIABLE FOR:
Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
You agree to indemnify and hold harmless Self Labs from any claims, damages, or expenses arising from:
You may terminate services with 30 days written notice. For one-time projects, termination may result in charges for work completed to date. Monthly services may be cancelled with 30 days notice.
We may terminate services immediately if you breach these Terms, fail to pay fees, or engage in abusive or inappropriate behavior. We will provide reasonable notice when possible.
Upon termination, you retain rights to completed work for which payment has been made. We will provide project files and documentation as agreed. Confidentiality obligations continue after termination.
We encourage resolving disputes through good faith communication. Contact us at support@self-labs.io to discuss any concerns before pursuing formal resolution.
These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Your County], [Your State].
For disputes exceeding $10,000, either party may request binding arbitration. Arbitration will be conducted by a mutually agreed arbitrator or through the American Arbitration Association.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, internet outages, or other force majeure events.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. We will replace invalid provisions with valid ones that achieve the same purpose.
These Terms, together with any written project agreements or proposals, constitute the entire agreement between you and Self Labs. These Terms supersede all prior agreements, representations, or understandings.
If you have any questions about these Terms and Conditions, please contact us:
Email: support@self-labs.io
Website: https://self-labs.io
Business Name: Self Labs
Last updated: October 26, 2025